Refund policy
At SLING, we take care to ensure that every order reaches you in good condition. If you are not satisfied with your purchase, please read our policy below.
Return Requests
Customers must notify SLING within 3 calendar days from the date of delivery to request a return or exchange.
Products must be unused, undamaged, and returned with their original tags, packaging, accessories, and proof of purchase. Returns require prior approval from SLING.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery, along with photographs and your order details. We will review the issue and assist with an appropriate resolution.
Return Shipping
For approved returns, SLING will arrange the return process and bear the applicable return shipping cost.
Exchanges
Exchanges are subject to product availability. If the replacement product has a higher price, the difference must be paid by the customer. If it has a lower price, the difference will be refunded or adjusted as agreed.
Non-Returnable Products
Personalised, customised, and products specifically marked as final sale are not eligible for change-of-mind returns or exchanges. This does not affect your rights in cases involving defective, damaged, incorrect, or misrepresented products.
Refunds
Approved refunds will generally be initiated within 7 business days after the returned product has been received and inspected. Refunds will be made to the original payment method. The time taken for the amount to reflect in your account may depend on your bank or payment provider.
CANCELLATION POLICY
SLING reserves the right to cancel an order due to stock unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or delivery-related limitations.
In such cases, any amount paid will be refunded to the original payment method.
Cancellation terms do not limit any rights available to customers under applicable consumer protection laws.
For return or exchange / cancellation requests, contact:
Email: slingbags@gmail.com
Phone: +91 9035574295